General Conditions

Applicable Rules: The contract is ruled by the following provisions and by the Legislative Decree n. 111 of 17/03/1995, by the Directive 90/314 CEE, by the International Conventions on the subject and, particularly, by the Convention of Bruxelles of 20/04/1970, made executory wih law 29/12/1977 n. 1084.

Prices: The price can be changed at any time by the agency, in any event of changes in carriers and service costs. The price includes transport (where indicated) by air-conditioned motorcoaches, local guide, entrance fees, meals as specified, boat transportation where indicated, services of a tour leader for excursions of one or more days, accomodation in tourist or first class hotels as stated and VAT. Drinks during meals (except where indicated), personal extras and other expences not mentioned previously are not included in the cost of the tour.

Change of booking: For operational reasons or matters beyond its control the travel agent can modify at any time or substitute alternative services for the same type or quality.

Cancellation Policy
Cancellations without penalties within 24 hours before clients arrival
100% penalty from 24 hours and no-show

 

Cancellation Policy – for excursions with overnight stay

4 days before clients arrival: free of charge

3 days before clients arrival: 100% penalty

 

Child Policy

0 - 2 free

3 - 8 years 20% reduction (except T18 – T19 – M8 – M9)

No child reduction > T2U, T1C, T3E, T16, T17, T21, T22, M4, M5, M6, M7.

 

Luggage: Only one piece of luggage permitted. No porterage included. During the tour, luggage is direct responsibility of the client.

 

Complaints and refunds: All complaints and refund requests must be made in writing to Carrani Tours – mail: This email address is being protected from spambots. You need JavaScript enabled to view it. -. Requests must be made within 30 days of the tour and must include ticket receipt for tour/s purchased. NO request will be considered without your ticket and proof of purchase.

NO REFUNDS WILL BE CONSIDERED ON UNUSED PORTIONS OF A TOUR OR UNUSED ADMISSIONS

License of the Province of Rome n. 2783/2010

Insurance: Groupama Assicurazioni, n.101258278